Before purchasing a book I suggest that you visit the publisher’s website to find the latest edition of that book. But often it’s best to purchase books from Amazon.com, e.g. because some of these websites can’t accept foreign credit cards.
Cultural Impact on Service Quality, Hospitality Tips for Effective Communication with Tourists by Margrét Reynisdóttir, 2019. ISBN 978-9935-9459-0-7. The author is Icelandic and the aim of this book is to help professionals working with foreign tourists effectively meet diverse cultural expectations by providing detailed hospitality tips based mainly on hundreds of stories from professionals working in the travel service and foreigners living in Iceland. The book is about Icelanders, Swedes, Danes, Norwegians, British, Germans, Dutch, French, Spanish, Italians, Spanish, Italians, Russians, Israelis, Americans, Canadians, Chinese and Japanese tourists. I think the book is also useful for tourists from these countries so they know how other nationalities view them. What is polite in one country can be rude in another. How to behave and understand different cultures and religion should be part of compulsory education in Iceland. When I was a bit younger the schools were called Gagnfræðaskólar which emphasized on useful knowledge like the name implied. At that time the fishing industry was most important for the economy so I learned many practical things which I enjoyed very much like how to make nets, navigation, cooking and carpentry beside the usual stuff we learned like languages and mathematics. Today such schools are called Grunnskóli which means basic school and I don´t know if something useful is taught there. Tourism is now very important for the economy so I think practical advice about how to behave towards people of different cultures and religions should be taught. There are some multicultural themes days but I am thinking about more important knowledge like in this book. – The book can be ordered from the author by her e-mail: email@example.com. She also have this web: http://www.gerumbetur.is/